Quality Policy

Fixie Agency is an ISO 9001 certified operational partner, specialised in production and printing, corporate merchandising, POS displays and operational management of marketing projects for brands and agencies.

 

Fixie Agency’s Quality Management System applies to creative consultancy activities, operational management of marketing and event projects, point-of-sale activations, and the development of merchandising and bespoke production solutions. The organisation participates in the definition, development and execution of solutions tailored to client needs, including conceptualisation, material selection, supplier coordination and production control.

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The Management of Fixie Agency establishes, implements and maintains this Quality Policy, ensuring its suitability to the context of the organisation and its strategic direction.

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To achieve this, the company is guided by the following principles:

• Customer focus, ensuring the proper understanding of client needs and requirements, and guaranteeing the execution of projects with high quality standards, compliance with deadlines and cost control.

• Operational excellence, through effective project management, supplier coordination and production control, especially in merchandising services and tailor-made solutions.

• Supplier selection and control, as a key element in guaranteeing service quality, delivery times and customer satisfaction.

• Commitment to continuous improvement, through the monitoring of indicators, evaluation of results and regular review of the Quality Management System.

• Compliance with applicable legal and regulatory requirements, as well as with specific requirements established by clients.
   

Management is committed to providing the necessary resources for the proper functioning of the system, as well as ensuring that this policy is known, understood and applied throughout the organisation.

This Quality Policy is available to relevant interested parties.